How can I place an order on Exitex?
After logging into your profile, add your desired item to the shopping cart. Select the “View Cart” option, complete the form, and fill in the necessary details. Then, choose your preferred shipping method. Finally, click on “Proceed to Checkout.” Once you make the payment and place your order, a confirmation SMS will be sent to you.
How much is the shipping cost for orders in the Exitex online store?
In the Exitex online store, the shipping conditions are as follows:
📦 Free shipping for orders over 4 million Toman.
🛵 Delivery by courier (only in Tehran): 140,000 Toman.
🚚 Delivery by postal service (nationwide): 70,000 Toman.
🤝 Cash on delivery: This service is available for customers, and the shipping cost will be the responsibility of the customer.
Please make sure to pay attention to these conditions when placing your order.
When will I receive my order after it has been finalized?
For residents of Tehran, the delivery time is within 72 working hours. For customers in other cities, delivery is made through the expedited postal service.
How are orders to other cities shipped?
Orders to other cities are shipped through the National Post Company of the Islamic Republic of Iran.
How can I cancel my order?
You can cancel your order by contacting the support team during business hours or through the “WhatsApp” communication channel.
Can I assign someone else to receive my order on my behalf?
Yes, when entering your address, you can specify the name of the person who will receive the order on your behalf.
How can I edit the delivery address and time after placing an order?
You can request to edit the delivery address and time by contacting the support team during business hours or through the “WhatsApp” communication channel.
How can I check the availability of items in the stores?
If the item you are looking for is available on the website, you can check its availability by visiting the product page and selecting the “Available in other stores” option.
How can I return my order if I am in another city?
First, contact the support number. After coordinating with the support team, you can return your order via postal service.
How can I edit my user information and email address?
Log in to your account using your mobile number. Click on the “Profile” option, and on the “User Account Information” page, click “Edit Account.”
How can I create a profile?
Click on the “Sign Up” option on the website and enter your mobile number (an activation code will be sent via SMS). After entering the activation code, your registration will be completed.
Do I need to be a registered member on the website to make a purchase?
Yes, you must be a registered member on the website to make a purchase.
What is considered a new user account?
A new user account refers to someone who has not made any purchases on the website yet.
Can I place my order over the phone?
No, placing orders over the phone is not possible.
No, placing orders over the phone is not possible.
You can request to cancel your order by contacting the support team during business hours or through the “WhatsApp” communication channel.
How can I access my previous purchase information?
By logging into your user profile, you can view and track all your purchases from the orders section.
How can I track my order?
You can also contact us and track your orders via WhatsApp at the support number 09011697921.
If we make a purchase from the website, is it possible to exchange or return the product?
Yes, if you make a purchase from the website and the size doesn’t fit, you have a one-week exchange warranty. The product must be in its original condition and packaging, and you must contact our support number beforehand.
